Try It. Rent It. Love It. Buy It.

FAQs

Frequently Asked Questions

Home Try On VS. Rental

What is the difference between Home Try On and Rental?

Home Try On is a three day trial period which allows you a quick peek at your potential details. You’ll see the true details and quality of the product before you rent or buy. Items for your Home Try On may not always be available in every color. Don’t worry. We’ll send our swatches along to help you pick the best color. After you send back your Home Try On, you may choose to rent or buy.
Rentals arrive on a weekday before your event and are yours to rock for 15 days. This will be plenty of time to fit in photos, travel, and festivities before you send it on back. The price of each rental is listed on the product page. Every rental is made-to-order. This means it will come in your exact color and size. And yes, unlike the Home Try On, you will ALWAYS be the first bride to wear your rental piece.

Home Try-Ons

How many items can I choose for a Home Try On ?

As many as you'd like! You may choose from any category: Veils, Belts & Sashes, and Headpieces. Our bridal accessories are designed to complement each other. Try one of each for a polished and finished wedding day look.

Why are some products unavailable for Home Try On?

It simply depends on availability. If you have questions, shoot us an email or just check out a similar style.

Can I receive a swatch card?

Absolutely. We’re all about that color match. We happily provide ribbon and/or tulle swatches in every Home Try On. If you skip the Home Try On but still want a color match, shoot us a message to request a swatch card delivery.

Why can’t I pick a color or size for a Home Try On?

Our Home Try Ons are only available in certain sizes and colors. Color swatches will be included in each box to help with color match.

How long can I keep my Home Try On?

It will arrive to you by 8pm (EST) on a Tuesday. You will send it back by 8pm (EST) Thursday. That’s two to three days, we suppose. Just depends on how you slice it.

Can I receive my Home Try On on a weekend?

For Home Try On, we only deliver on Tuesdays. After a few days to check the pieces with your wedding dress, you’ll have the box back on the truck by Thursday.

Can I take my Home Try On to my fitting appointment?

Please do! We’re invested in your perfect fit, feel, and look. Take your Home Try On along to help you get the full picture.

How do I return my Home Try On pieces?

Your Home Try On will include a prepaid return label. We like to keep your stress at a minimum. When you’re done with the trial, seal up the box, slap on our return label, and drop it off at your nearest Fedex location.

What if I return my Home Try On late?

To serve as many brides as we can, we’ve got to run a tight ship. Home Try Ons not shipped back by 8pm (EST) are considered late. Each late item will incur a full rental fee.

Rentals

How do I rent from To Have & To Borrow?

  1. Select Your Style: Adorn your dress with the perfect details. Shop our Complete Collection for the crystal veil, beaded headpiece, and belt or sash that bring your look to life. For inspiration and expert opinions, chat with a stylist to put all the pieces together.
  2. Choose Color, Size, & Rental Dates: Our accessories are made to match. Before you order, fill us in on your preferences. First, choose your color. In tulle and ribbon, find the perfect hue to compliment your gown. Next, select your size. For veils and belts, choose a length to suit you best. Need help? Chat with our stylists to get the right fit. Finally, pick your dates. Use the Rental Calendar to select a delivery date that covers all your plans. The accessories are yours from delivery to return, 15 days in all.
  3. Receive & Rock It: Pop some champagne and pull on your gown. Your rental is here! On the date you chose, your details are delivered. Wear those couture details with pride. Your something borrowed AND something new!
  4. Return or Keep: If you’re really ready to part with your pieces, stick them back in the box, pop on the prepaid shipping label, and send them back. If, however, you fall in love with your bespoke details, please keep what made you swoon. You’ll simply pay the difference, and that once rental is now your very own. From this day forward.

How far in advance should I place my Rental ?

Even our rentals are made-to-order, just for you. To ensure enough time for crafting and delivery of each bridal accessory, please reserve your rental at least 4 weeks before you need it.

For how long can I keep my Rental?

The rental pieces are yours for 15 days. Use the calendar to select a specific time frame that works for you. After that, you may either return or purchase the piece.
 

Can I receive my Rental on a weekend?

Nope, just weekdays. Our rentals are traveling to you, so they can only arrive on business days. Monday-Friday, they’ll be at your door. Don’t worry though. You keep the rental for 15 days, so you will have two full weekends to love it.

I received a damaged or incorrect item?

Oh no, let’s make that right. Please contact concierge@tohaveandtoborrow.com. *Note: Every piece we send is handmade-to-order, even the rentals. You can expect slight variations (but not defects) due to their custom nature. You are unique, so are your details!

I don’t like my Rental style. Can I exchange it?

Exchanges are dependent of availability. It’s risky to bank on it. To ask about exchanges, please contact concierge@tohaveandtoborrow.com. *This is why we highly recommend the at Home Try On. Exchange crisis avoided.

Can I cancel my Rental?

Rentals are not eligible for cancellation. If you would like a little more confidence before you rent, check out our Home Try On.

Can I extend my Rental?

15 days is the maximum time for a rental. We do not offer extensions. Well, except the option to buy. That’s basically a forever extension.

What if I damage my Rental?

Life happens! We understand that accidents or basic wear and tear could damage your rental. Take a deep breath, and rent stress free.

How do I return my Rental?

Just like the Home Try On, your Rental Box will include a Fedex prepaid return label. Please seal your items in the box, stick on the return label, and drop it off at the nearest Fedex no later than 8pm (EST) on the Rental Return Date specified.

What if I return my Rental late?

Late-returned pieces are purchased pieces. If your rental items are not returned by the “Return Date”, we have good news and bad.
Good news,you get to keep those stunning pieces forever. Bad news, you’ll be charged the full purchase price (minus the rental fee, of course).

I fell in love with my item, Can I keep it!??

Of course you can. We’ll celebrate with you. Email concierge@tohaveandtoborrow.com or live chat us to tell us you’re keeping it. We’ll subtract your rental price from the purchase price of your item and charge the remainder to your original payment method.So basically, your rental turns into a down payment.

Purchases

Can I customize my item?

Yes! We love to customize and create a bespoke couture product just for you. Customization is available for purchases only. To talk about customizing, please contact our stylists at concierge@tohaveandtoborrow.com.

Can I return my Purchase?

All purchases are final sale. Our complimentary Home Try On service is always available prior to any commitment.

Shipping

Do you ship outside of the US?

Currently, no. If you wish we did, shoot us an email to offer feedback. We love chatting with you.

What shipping method is used?

Fedex

Do you charge rush fees?

No rush fees here.

I lost my return shipping label. What do I do?

Life happens. To avoid any extra charges, contact concierge@tohaveandtoborrow.com to get assistance and keep that deadline.

Sizing

What belt size should I get?

To find the right size, measure around the circumference of your waist. Wherever you’d like the belt to rest is the exact place you should measure. For fuller gowns, make sure to measure with dress on.

What are the standard veil measurements?

Cathedral Length Veils– 108″, Width – 108″  
Fingertip Length Veils– 42”, Width – 72”

Length of beading varies for each veil style, please reference the product details for exact measurements.

 

About the Rental

Modern Access to Timeless Accessories. See the process.

Home Try On VS. Rental

What is the difference between Home Try On and Rental?

Home Try On is a three day trial period which allows you a quick peek at your potential details. You’ll see the true details and quality of the product before you rent or buy. Items for your Home Try On may not always be available in every color. Don’t worry. We’ll send our swatches along to help you pick the best color. After you send back your Home Try On, you may choose to rent or buy.
Rentals arrive on a weekday before your event and are yours to rock for 15 days. This will be plenty of time to fit in photos, travel, and festivities before you send it on back. The price of each rental is listed on the product page. Every rental is made-to-order. This means it will come in your exact color and size. And yes, unlike the Home Try On, you will ALWAYS be the first bride to wear your rental piece.

Home Try-Ons

How many items can I choose for a Home Try On ?

As many as you'd like! You may choose from any category: Veils, Belts & Sashes, and Headpieces. Our bridal accessories are designed to complement each other. Try one of each for a polished and finished wedding day look.

Why are some products unavailable for Home Try On?

It simply depends on availability. If you have questions, shoot us an email or just check out a similar style.

Can I receive a swatch card?

Absolutely. We’re all about that color match. We happily provide ribbon and/or tulle swatches in every Home Try On. If you skip the Home Try On but still want a color match, shoot us a message to request a swatch card delivery.

Why can’t I pick a color or size for a Home Try On?

Our Home Try Ons are only available in certain sizes and colors. Color swatches will be included in each box to help with color match.

How long can I keep my Home Try On?

It will arrive to you by 8pm (EST) on a Tuesday. You will send it back by 8pm (EST) Thursday. That’s two to three days, we suppose. Just depends on how you slice it.

Can I receive my Home Try On on a weekend?

For Home Try On, we only deliver on Tuesdays. After a few days to check the pieces with your wedding dress, you’ll have the box back on the truck by Thursday.

Can I take my Home Try On to my fitting appointment?

Please do! We’re invested in your perfect fit, feel, and look. Take your Home Try On along to help you get the full picture.

How do I return my Home Try On pieces?

Your Home Try On will include a prepaid return label. We like to keep your stress at a minimum. When you’re done with the trial, seal up the box, slap on our return label, and drop it off at your nearest Fedex location.

What if I return my Home Try On late?

To serve as many brides as we can, we’ve got to run a tight ship. Home Try Ons not shipped back by 8pm (EST) are considered late. Each late item will incur a full rental fee.

Rentals

How do I rent from To Have & To Borrow?

  1. Select Your Style: Adorn your dress with the perfect details. Shop our Complete Collection for the crystal veil, beaded headpiece, and belt or sash that bring your look to life. For inspiration and expert opinions, chat with a stylist to put all the pieces together.
  2. Choose Color, Size, & Rental Dates: Our accessories are made to match. Before you order, fill us in on your preferences. First, choose your color. In tulle and ribbon, find the perfect hue to compliment your gown. Next, select your size. For veils and belts, choose a length to suit you best. Need help? Chat with our stylists to get the right fit. Finally, pick your dates. Use the Rental Calendar to select a delivery date that covers all your plans. The accessories are yours from delivery to return, 15 days in all.
  3. Receive & Rock It: Pop some champagne and pull on your gown. Your rental is here! On the date you chose, your details are delivered. Wear those couture details with pride. Your something borrowed AND something new!
  4. Return or Keep: If you’re really ready to part with your pieces, stick them back in the box, pop on the prepaid shipping label, and send them back. If, however, you fall in love with your bespoke details, please keep what made you swoon. You’ll simply pay the difference, and that once rental is now your very own. From this day forward.

How far in advance should I place my Rental ?

Even our rentals are made-to-order, just for you. To ensure enough time for crafting and delivery of each bridal accessory, please reserve your rental at least 4 weeks before you need it.

For how long can I keep my Rental?

The rental pieces are yours for 15 days. Use the calendar to select a specific time frame that works for you. After that, you may either return or purchase the piece.
 

Can I receive my Rental on a weekend?

Nope, just weekdays. Our rentals are traveling to you, so they can only arrive on business days. Monday-Friday, they’ll be at your door. Don’t worry though. You keep the rental for 15 days, so you will have two full weekends to love it.

I received a damaged or incorrect item?

Oh no, let’s make that right. Please contact concierge@tohaveandtoborrow.com. *Note: Every piece we send is handmade-to-order, even the rentals. You can expect slight variations (but not defects) due to their custom nature. You are unique, so are your details!

I don’t like my Rental style. Can I exchange it?

Exchanges are dependent of availability. It’s risky to bank on it. To ask about exchanges, please contact concierge@tohaveandtoborrow.com. *This is why we highly recommend the at Home Try On. Exchange crisis avoided.

Can I cancel my Rental?

Rentals are not eligible for cancellation. If you would like a little more confidence before you rent, check out our Home Try On.

Can I extend my Rental?

15 days is the maximum time for a rental. We do not offer extensions. Well, except the option to buy. That’s basically a forever extension.

What if I damage my Rental?

Life happens! We understand that accidents or basic wear and tear could damage your rental. Take a deep breath, and rent stress free.

How do I return my Rental?

Just like the Home Try On, your Rental Box will include a Fedex prepaid return label. Please seal your items in the box, stick on the return label, and drop it off at the nearest Fedex no later than 8pm (EST) on the Rental Return Date specified.

What if I return my Rental late?

Late-returned pieces are purchased pieces. If your rental items are not returned by the “Return Date”, we have good news and bad.
Good news,you get to keep those stunning pieces forever. Bad news, you’ll be charged the full purchase price (minus the rental fee, of course).

I fell in love with my item, Can I keep it!??

Of course you can. We’ll celebrate with you. Email concierge@tohaveandtoborrow.com or live chat us to tell us you’re keeping it. We’ll subtract your rental price from the purchase price of your item and charge the remainder to your original payment method.So basically, your rental turns into a down payment.

Purchases

Can I customize my item?

Yes! We love to customize and create a bespoke couture product just for you. Customization is available for purchases only. To talk about customizing, please contact our stylists at concierge@tohaveandtoborrow.com.

Can I return my Purchase?

All purchases are final sale. Our complimentary Home Try On service is always available prior to any commitment.

Shipping

Do you ship outside of the US?

Currently, no. If you wish we did, shoot us an email to offer feedback. We love chatting with you.

What shipping method is used?

Fedex

Do you charge rush fees?

No rush fees here.

I lost my return shipping label. What do I do?

Life happens. To avoid any extra charges, contact concierge@tohaveandtoborrow.com to get assistance and keep that deadline.

Sizing

What belt size should I get?

To find the right size, measure around the circumference of your waist. Wherever you’d like the belt to rest is the exact place you should measure. For fuller gowns, make sure to measure with dress on.

What are the standard veil measurements?

Cathedral Length Veils– 108″, Width – 108″  
Fingertip Length Veils– 42”, Width – 72”

Length of beading varies for each veil style, please reference the product details for exact measurements.